®Start a conversation Legal CloudXchange
Privacy policy
How CloudXchange collects, uses, discloses and protects personal information.
Talk to the teamIntroduction
CloudXchange (we, us, our) complies with New Zealand privacy law when dealing with personal information. Personal information is information about an identifiable individual.
This policy sets out how we collect, use, disclose and protect personal information. It does not limit or exclude any rights available under applicable law. Further information is available from the Office of the Privacy Commissioner at privacy.org.nz.
Changes to this policy
We may change this policy by uploading a revised policy to the website. A change applies from the date the revised policy is uploaded. The policy carried forward from the existing website was last updated on 1 October 2020.
Who we collect information from
- You, when you provide information through the website, a related service, registration, subscription, telephone call, email, or when buying or using our products and services.
- Third parties where you have authorised collection or where the information is publicly available.
- Where possible, we collect personal information directly from you.
How we use personal information
- Provide products and services
- Market products and services, including electronic contact
- Improve the products and services we provide
- Undertake credit checks where necessary
- Bill you and collect money owed, including processing card transactions
- Respond to communications and complaints
- Conduct anonymised research and statistical analysis
- Protect or enforce legal rights and interests
Disclosing personal information
- Businesses that support our services, including hosting, IT systems and data centres
- Credit reference agencies for credit checks
- Third parties receiving anonymised statistical information
- Regulatory authorities or others legally entitled to require information
- Law-enforcement agencies or another person authorised by law
Protecting your information
We take reasonable steps to keep personal information safe from loss, unauthorised activity and misuse.
Accessing and correcting information
Subject to lawful grounds for refusal, you may request access to readily retrievable personal information we hold and ask for it to be corrected. We may require evidence of identity.
If a requested correction is reasonable and practical, we will make it. Otherwise, we will take reasonable steps to record that the correction was requested.
Email info@cloudxchange.co.nz with evidence of identity and details of the information or correction requested. Reasonable costs may apply for providing copies or making corrections.
Third-party services
This policy does not apply to other websites, advertisers or third-party services. Review their privacy policies before providing information.
Some products and services are supplied with trusted partners or affiliates. Information may need to be shared to set up or integrate those services.
Internet use and cookies
Providing personal information over the internet is at your own risk despite the reasonable steps we take to maintain secure connections.
Information you post publicly may be publicly available. Linked websites have their own privacy policies.
Cookies may be used to recognise your browser and monitor website use. You can disable cookies in your browser, although some features may then be unavailable.
Start a conversation
Bring us the challenge.
Tell us what you are trying to improve, replace or connect. We will help define the next sensible move.
info@cloudxchange.co.nz